Brand Support Center Privacy Policy

This Privacy Policy is effective as of January 1, 2020.

Brand Support Center knows that you care about how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our Privacy Policy and applies where Brand Support Center is acting as a data controller with respect to the personal information provided to us (in other words, where Brand Support Center controls the purposes and means of processing your data). This privacy policy applies to your use of the Brand Support Center website. The information we learn from customers helps us personalize and improve your shopping experience at Brand Support Center.

Privacy Policy Changes

We may change our privacy policy at any time. Any changes to the privacy policy will be posted on this website so that you are aware of the information we collect, how we use it, and how we maintain the secure portions of our website; therefore, we encourage you to visit this area periodically to stay informed. We will notify you if we make changes that materially affect the way we handle your information that was previously collected, however, and we will allow you to choose whether your information previously provided may be used in such a materially different manner.

Your Acceptance of these Terms

By purchasing products or services from Brand Support Center or using the website, you consent to this Privacy Policy. If you do not agree with this policy, please do not purchase from Brand Support Center or use this website.

This Privacy Policy is organized as follows:

Internet Specific Information

Types of Information We Collect

How We Use Information We Collect

Internet Based Advertising

Offline Marketing Information Opt-Out

When and Why Brand Support Center Discloses Your Information

Gramm Leach Bliley Act (GLBA)

California Consumer Privacy Act (CCPA)

Nevada Opt-Out

Contact Information

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Internet Specific Information

Automatic Collection of Anonymous, Non-Personally Identifiable Information

When you browse this website, you do so without revealing your identity. Personal information, including email address, is not collected without your awareness. For each visitor to our website, our servers recognize the website you came from.

Additional anonymous, non-personally identifiable information is automatically collected by cookies. Cookies are small alphanumeric identifier files that store information. They enable our systems to recognize your browser and computer, and to provide important features that personalize our site to make your shopping faster and easier. Information from cookies helps us serve you better and improve our website design by keeping track of your shopping experience as you navigate our site. In the order capture process, we may use cookies to track the order preferences of visitors to our site. Cookie information is anonymous, meaning that it does not tell us who owns or uses the computer on which the cookies are stored.

Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Please note however that without cookies, the majority of the features within our site will not function and we will not be able to provide you services. We recommend that you take full advantage of all the features we’ve designed to make shopping easy by leaving your cookies enabled.

Do Not Track

Brand Support Center does not respond to Do Not Track (DNT) signals.

Children and Minors

Our website is directed at adult consumers and guests. We do not knowingly solicit data from, or market to, children under age 13. Should children access our website, we are confident that parents will not judge any of the information provided as objectionable for viewing. If you are under 18, you may use the website only with the involvement of a parent or guardian.

Website Links

Brand Support Center is not responsible for the content, privacy practices or information practices employed by sites linked to or from our website, including but not limited to your financial institution, multi-level marketing organization, club membership, or third-party check printer’s website. Please contact the applicable third party for more information regarding their privacy practices or information practices utilized on their website.

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Types of Information We Collect

We collect information in a few different ways: (i) information you submit or give us permission to obtain; (ii) technical information collected automatically; and (iii) information provided by our business partners. Each of these ways is discussed below.

Categories of Information We Collect

Personal Information is information that can be used to identify, locate, or contact an individual. It also includes other information that may be associated with Personal Information. We collect the following types of Personal Information:

  • Contact information that allows us to communicate with you, such as your name, address, email address, telephone numbers, or other addresses at which you receive communications or products from or on behalf of Brand Support Center.
  • Commercial information, including records of the products and services purchased or obtained in connection with the services we provide you.
  • Financial account information, such as the name of your financial institution, your routing number and account number, which is used to provide financial products and services to you.
  • Relationship information that helps us to understand who you are and what types of stores, products, and advertisements you might like. This includes lifestyle, preference, and interest information; the types of coupons and coupon websites that interest you; information collected from social media interactions (such as via Facebook Connect); and demographic information (e.g., birth date, age, gender, zip code).
  • Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with an Internet Web site, application, or advertisement.
  • Security information that helps us verify that you are who you say you are to protect your accounts and prevent fraud. This includes without limitation, social security number, birth date, and other out-of-wallet information.
  • Biometric information, including recordings of your voice when you place a call to our contact center, which maintains recorded lines for quality assurance and security purposes.

Information You Submit or Give Us Permission to Obtain

We collect information from you when you choose to provide it to us through our online or offline environments. For example, if you:

  • Order our products and services, you may provide us with information such as your name, postal address, email address, bank information, payment information, what you ordered and any other information you choose to provide;
  • Request support or submit an inquiry, you may provide us with information such as your name, contact information, the subject of your inquiry, message content and any other information you choose to provide;
  • Sign up to receive information about our products and services, you may provide us with information such as your name, contact information, the product or service you are interested in and any other information you choose to provide;
  • Respond to surveys, you may provide us with your survey responses, contact information and any other information required to complete the survey; or

We also collect information from you when you give us permission to access it. For example:

  • If you access our online environments through your mobile device (for example, via a mobile app or your device’s browser), you may give us access to location data.

Technical Information Collected Automatically

We may collect certain technical information about your visits to our online environments without you actively submitting such information. This information can make your use of our online environments easier and more meaningful by allowing us to provide better service, customize our online environments based on consumer preferences, compile statistics, provide you with more relevant advertisements, analyze trends and otherwise administer and improve our online environments. Some of the types of technical information collected automatically when visiting our online environments include:

  • Log Data. When you use our online environments, our servers automatically record information (“log data”), including information that your browser or mobile app sends whenever you visit or use our online environments. This log data may include your Internet Protocol address, browser type and settings, the date and time of your request, how you used our online environments and cookie data;
  • Cookie Data. Depending on how you are accessing our online environments, we may use “cookies” (a small text file sent by your device each time you visit our websites, unique to your browser) or similar technologies to record log data. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser delete them).
  • Device Information. In addition to log data, we may also collect information about the device you are using to access our online environments, including what type of device it is, what operating system you are using, device settings, unique device identifiers and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings. For example, different types of information are available depending on whether you are using a Mac or a PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please also check the policies of your device manufacturer or software provider.

Information Provided by Our Partners

Our advertising vendors and other partners may share with us the information they collect. For example:

  • Our advertising vendors may share information with us regarding our ads on websites or apps where such ads run to measure and improve those ads, including information like whether clicks on ads led to purchases or a list of criteria to use in targeting ads.
  • We may obtain information from our other partners, such as co-sponsors who we may occasionally partner with to run special contests or other co-branded promotions.
  • We may obtain information from other commercially available sources such as data aggregators, marketing firms and public databases, to provide us with additional information about our existing consumers (this is known as “data appending”). This information may include name, demographic information, contact information, interests, and publicly-observed data, such as from social media and shopping behavior.
  • We may receive information about consumers when we acquire part or all of other companies.
  • We will receive information about you from your financial institution in order to fulfill your order, which may serve purposes such as verifying your identity, confirming your account information, and processing your payment.

We may combine the information we collect through one or more of our online environments with information we collect through other online environments. We may also combine information collected through our online environments with information collected through our offline environments, as well as with information provided by our partners. We use this consolidated information to help us improve our online environments, products and services, communicate information to you, enhance our marketing and research activities and engage in any other uses described in the “How We Use Information We Collect” section below.

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How We Use Information We Collect

Brand Support Center uses the information we collect to provide our products and services to you, improve our products and services, develop new products and services and protect ourselves and our consumers. We may also use your information to provide you order confirmation and shipment notification. Unless you ask us not to, we may also use your information to communicate with you about products, services, and promotions in the future.

Brand Support Center may provide your information to third party service providers who assist us in fulfilling your order, as well as to your financial institution for customer verification and fraud prevention purposes. All of our third party service providers are required by contract not to otherwise disclose your personal information, or use it for any purpose other than in strict accordance with our guidance and instructions. More information about the sharing of your information with third parties is found below in the When and Why Brand Support Center Discloses Your Information section.

If you place an order with us, the information we collect may be used to maintain your order history, provide you with access to some features of our online environments or offer you the benefits and privileges that are provided to past customers. This may include purchasing products or services, use of exclusive or personalized content or activities.

We may also use the information we collect for other legitimate business purposes, such as to:

  • Send you notices and other information regarding our products and services (provided you choose to have such information sent to you);
  • Respond to your inquiries or support requests;
  • Invite you to participate in surveys regarding our products or services;
  • Furnish and maintain our online environments; and
  • Secure our networks and online environments.

We may also use the information we collect to offer you customized content, including to:

  • Recognize new or past visitors to our online environments;
  • Show you more relevant and meaningful advertisements;
  • Better understand the interests of our consumers and visitors to our online environments; and
  • Conduct research and analyze the use of our online environments, products, services and advertisements.

Some of our applications and mobile-optimized online environments may have location-based features. To deliver these features, we may access and use location data provided by your mobile device. Location information will be collected solely to deliver the requested feature, and it will not be further retained or stored by us.

How Brand Support Center and Our Partners Use Cookies for Advertising

We use common tools, such as cookies and similar technologies (discussed in the “Technical Information Collected Automatically” section above), to collect information about consumers’ use of our online environments for purposes of enhancing their online experience and delivering more meaningful advertisements. Like many companies, we may also utilize third party advertising vendors and other partners to collect this information.

One way in which we deliver more meaningful advertisements is through a common form of online advertising known as “retargeting” or “remarketing.” Retargeting works by serving ads on one site based on consumers’ online activities on a different site. To do this, Brand Support Center or our advertising vendors may use a device ID, cookie or similar technology placed by us or the advertising vendor when you visit our online environments or third party websites or apps. The placing of these cookies or other technologies on your device may enable you to be identified across multiple websites and you should consult the privacy policies of our advertising vendors to understand how they collect and use your data.

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Interest Based Advertising (IBA) Enabled by Brand Support Center

Brand Support Center facilitates the collection and use of data by our clients in connection with interest-based advertising. Brand Support Center adheres to the DAA principles governing online marketing and data sharing.

Check Reorder Reminder Terms and Conditions

How We May Contact You

We may contact you via email for purposes of servicing your account, which may include sending you order confirmation emails as well as (for check customers) sending you a check reorder reminder within 9-12 months from your last order date. If you choose to opt-in to our marketing emails, we may also contact you for marketing purposes with special offers and discounts.

Online Marketing Information Opt-Out

To stop receiving email messages, you can unsubscribe from this program at any time by. If you provide an email address, Brand Support Center has your permission to send you email messages using an automatic emailing system for commercial or transactional purposes.

You may opt out of Marketing Emails using the unsubscribe link in the footer of any of our emails.

Consumers may also opt out using tools provided by the following industry groups.

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Offline Marketing Information Opt-out

Brand Support Center honors your choice to opt out of the use of Offline Marketing Information for offline direct mail campaigns or online interest-based advertising. To process your request to opt out, we require your name, address and email address, which will be used only for the purpose of opting out.

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When and Why Brand Support Center Discloses Your Information

Brand Support Center may use third party companies to perform services on our behalf and at our direction (with the permission of those third party companies with which Brand Support Center does business) to help Brand Support Center communicate with consumers or provide them with products or services. In these instances, Brand Support Center has written agreements that require the parties with whom it shares information to keep it safe and confidential and to use it only for the purposes specified.

For example, we may provide your information to third party service providers that we have engaged to assist us in maintaining good consumer relations by communicating to you relevant announcements regarding exclusive sales, company information, and to conduct consumer surveys. We may also provide your information to third party service providers who assist us in fulfilling your order, as well as to financial institutions for customer verification and fraud prevention purposes. All of our third party service providers are required by contract not to otherwise disclose your personal information. If we allow a third party vendor to have access to your personally identifying information, we will not authorize them to take it or use it for any purpose that is not consistent with this privacy statement.

  • Cookies and Similar Technologies. As discussed above, we may partner with third party advertising vendors to manage our advertising on other websites and apps. Our advertising vendors may use a device ID, cookie or similar technology to collect information about your activities on our online environments to provide you retargeted ads on other websites and apps.
  • Vendors and Suppliers. We have relationships with different vendors and suppliers who help us design and maintain our online environments, systems and computer security, respond to consumer inquiries, fulfill orders, analyze our data, create special promotions and engage in any other information uses described in this privacy statement.
  • Co-Branding and Co-Marketing. We may partner with other companies to provide you with products, services or content on a joint or “co-branded” basis. If we offer co-branded products, services or content, you will see both our logo and the logo of the co-branded partner. To access co-branded products, services or content, you may have to provide certain requested information which may be shared with our co-branded partners. You should read the individual privacy statements of our co-branded partners, as these may differ in some respects from ours. Reading these statements will help you to make an informed decision about whether to provide your information. Remember, you can always opt-out of sharing your information with a co-branded partner by choosing not to use the product, service or content provided by us and the co-branded partner. We may also partner with other companies with which we may share your information for cross-marketing purposes.

Finally, in certain limited circumstances, we may be called upon to release the information we collect in response to a court order, subpoena, search warrant, law or regulation. We will cooperate in responding to such requests, taking appropriate measures to ensure that the requester understands the potentially-sensitive nature of the information they may receive. We also reserve the right to cooperate with law enforcement authorities in investigating and prosecuting consumers who violate our rules or engage in behavior that is illegal or harmful to others or their property.

Brand Support Center may disclose each of the categories of personal information listed in the section above, Types of Information We Collect, with its third parties in order to provide the services you request.

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Gramm Leach Bliley Act (“GLBA”)

Brand Support Center maintains policies and procedures designed to ensure that your Personal Information is used appropriately and within the scope of the Gramm-Leach-Bliley Act, which is the federal law that regulates consumer financial privacy. These policies and procedures apply to all Personal Information that is provided to Brand Support Center in connection with the provision of checks or other financial products and services.

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California Consumer Privacy Act (“CCPA”) – Consumer Rights

If you are a California resident, this section applies to Brand Support Center’s processing of information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, as provided for in the CCPA (“California Personal Information”). Subject to applicable exceptions and/or exemptions, California residents have the following rights pursuant to the CCPA and its implementing regulations.

  • The right to request that Brand Support Center disclose (i) the categories of California Personal Information we have collected about you, (ii) the categories of sources from which we obtained your California Personal Information, (iii) the business purpose we have for collecting or selling your California Personal Information, (iv) the categories of third parties with whom we share your California Personal Information, and (v) the specific pieces of California Personal Information we have collected about you.
  • The right to request that Brand Support Center disclose the categories of California Personal Information that Brand Support Center has sold or disclosed to third parties.
  • The right to request that Brand Support Center delete the California Personal Information that we have collected about you.
  • The right to not be discriminated against for exercising any of the rights granted to such consumer under the CCPA.

Submitting a CCPA Request

If you are a California resident, you may submit one of the aforementioned consumer requests pursuant to the CCPA by calling 1-855-321-9635, or by submitting your request through our CCPA Web Portal. We will respond to your request within 45 days.

Please note that as required under applicable law, Brand Support Center will take appropriate steps to verify your identity before fulfilling your CCPA request.

Do Not Sell My California Personal Information

If you are a California resident, you have the right to opt out of our sale of your personal information, subject to the CCPA. To exercise this right to opt-out, please visit this page to submit your request.

GLBA Exemption

In accordance with Section 1798.145(e) of the CCPA and its implementing regulations, information that Brand Support Center collects, processes, sells or discloses pursuant to the GLBA (such as information obtained in connection with the placement of a check order) is exempt from the CCPA and its implementing regulations. As such, all such information is processed in accordance with the GLBA and its implementing regulations.

In accordance with Section 1798.145(l) of the CCPA, information reflecting a transaction between Brand Support Center and an individual who is acting on behalf of a business is exempt from the Section 100, 105, 110, 115, 130 and 135 consumer rights which are afforded to California residents (as outlined above).

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Nevada Opt-Out

As a Nevada resident, you have the right not to have your personal information sold.

For purposes of this section, Personal Information means any one or more of the following items of personally identifiable information about a consumer collected by a covered business through a website or online service and maintained by the covered business in an accessible form: (1) a first and last name; (2) a home or other physical address which includes the name of a street and the name of a city or town; (3) an email address; (4) a telephone number; (5) a social security number; (6) an identifier that allows a specific person to be contacted either physically or online; (7) any other information concerning a person collected from the person through the covered business’ website or online service and maintained by the covered business in combination with an identifier in a form that makes the information personally identifiable.

If you are a Nevada resident and wish to make this request, please email us your request at Privacy@hchgrp.com. Please include enough information in your request for us to verify your identity. We will respond to your request within 60 days.

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Contact Information

Contacting Us

If you have any questions about this privacy statement or the practices of this site, please contact us at Privacy@hchgrp.com or at the address listed below.

Harland Clarke
Chief Privacy Officer
15955 La Cantera Parkway
San Antonio, Texas 78256

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